Citizen Communication Center (HIM)

Send us your requests, suggestions, complaints and reports 24/7, and track every step of your application with full transparency.

What is HIM?

The Citizen Communication Center (HIM) is the direct communication bridge between Izmir Metropolitan Municipality and our citizens. Within the framework of the ISO 10002 and ISO 18295-1 quality standards, it manages all city-related requests, complaints and satisfaction feedback from a single center with an impartial, confidential, free-of-charge and solution-oriented approach.

You can submit any city-related request, complaint or satisfaction feedback from a single point, and track every stage of the process in real time with the tracking number assigned to your application.

During working hours, your applications are routed to the relevant units by our expert staff, and the outcome of the review is sent to your registered contact details via SMS and e-mail. By signing in as a member, you can view all your past applications on a single screen.

24/7 Access Trackable

How Can We Help You?

New Application

Send requests, complaints or reports online.

Check Application

Check status with your tracking number and code.

ALO 153

Call us for requests, complaints or reports.

How Does the Process Work?

  • 1. Submit Your Application

    After you fill in the online form, your application is recorded, and your tracking number and security code are sent to you instantly. Your application is forwarded to the relevant unit during working hours. For emergencies, you can call ALO153 24/7 (444 40 35 for the Aliağa and Menemen districts) or reach us via our WhatsApp line 0 (530) 919 40 35.

  • 2. Review and Routing

    Your application is reviewed and, depending on its subject, either answered or forwarded to the relevant unit or institution. You are notified of status updates throughout the process.

  • 3. Outcome Notification

    The relevant unit completes the necessary action; the outcome is communicated to you via SMS, e-mail and the Application Inquiry screen.

Frequently Asked Questions

Anyone who lives in Izmir or wishes to report a matter related to Izmir can apply. Membership is not required; however, if you become a member, you can track all your applications on a single screen.

During working hours, your applications are routed to the relevant units by our expert staff. Although the resolution time varies depending on the scope of the subject and legal requirements, every stage can be tracked in real time through the system with your tracking number. For emergencies, you can call ALO153 24/7 (444 40 35 for the Aliağa and Menemen districts) or reach us via our WhatsApp line 0 (530) 919 40 35.

You can view your application status on the Check Application page using the tracking number and security code provided when you applied, or call ALO 153 for information.

You can apply about any matter under the metropolitan municipality's responsibility, such as roads and infrastructure, transportation, cleaning, parks and gardens, municipal police, water and sewerage, and social assistance. For life-threatening emergencies, please call the 112 Emergency Call Center.

Yes. All applications are processed in accordance with the Personal Data Protection Law (KVKK) No. 6698, and your information is shared only with the relevant unit to resolve your application. If you wish, you can tick the "hide my information" option on the application form.