The Citizen Communication Center (HIM), which operates to enable citizens to communicate directly, quickly, and effectively with the Izmir Metropolitan Municipality on all matters related to Izmir, is an important part of the citizen-oriented service approach. The young, dynamic, and experienced team working within HIM operates with a friendly, sincere, and open communication approach, and prioritizes the effective management of information, guidance, and resolution processes for applications. Applications can be made in person at the Citizen Communication Center, or requests can be submitted through the communication channels listed below.
Phone: ALO 153
(For Aliağa and Menemen districts: 444 40 35)
WhatsApp Line: 0 (530) 919 40 35">0 (530) 919 40 35
Email: him@izmir.bel.tr
Online Application: him.izmir.bel.tr
If the processing time for applications is such that it may take time, a registration number is given to the relevant citizen, the request is processed and recorded to track the process. In necessary cases, citizens are contacted by phone or in writing as soon as possible.
In addition, all neighborhood heads within the boundaries of Izmir Metropolitan Municipality are in constant contact with the Neighborhood Heads Desk within the municipality. Suggestions, requests, and complaints regarding the neighborhood or district are also conveyed through the mukhtars (neighborhood heads).
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Address: Mimar Sinan Neighborhood, 9 Eylül Square No:9/1, Inside Kültürpark, Hall No. 1, Konak / İzmir
Call Center :
0232 293 12 00
Bizİzmir Assistant is an AI-based helper. The questions you type and the answers provided are recorded in association with your account by the Izmir Metropolitan Municipality for the purposes of providing the service, improving its quality and ensuring security, and are automatically deleted after 180 days. Please do not enter special-category/sensitive personal data such as your national ID number, health information or passwords into the chat.
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